Legal

Privacy Policy

Last updated: April 12, 2026

VenneTV ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit vennetv.com or purchase our IPTV services.

1. Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address, phone number)
• Payment information (processed securely through PayPal or payment processors — we do not store card details)
• Device and usage information (IP address, browser type, pages visited)
• Communication records (WhatsApp messages for support purposes)

2. How We Use Your Information

We use the information we collect to:

• Process and activate your IPTV subscription
• Send account credentials and service updates
• Provide customer support via WhatsApp
• Improve our website and services
• Comply with legal obligations

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (payment processors, email providers) solely to operate our service. These parties are obligated to keep your information confidential.

4. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device. You can instruct your browser to refuse cookies, but some parts of the site may not function properly as a result.

5. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. When your subscription expires and you do not renew, your personal data is deleted within 90 days.

7. Your Rights (GDPR)

If you are located in the European Union, you have the following rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, contact us via WhatsApp or email.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• WhatsApp: +1 (628) 222-1396
• Website: vennetv.com